Effective Date: [1st September 2025]

Thank you for choosing Azmi DigiSol (“Company”, “we”, “our”, or “us”). This Refund & Return Policy explains the terms under which refunds and returns are provided for services and digital products purchased through our website www.azmidigisol.com. By using our services, you agree to this Policy, which is governed by the laws of Pakistan.

1. Services

We provide professional services, including:

• Website Design
• Search Engine Optimisation (SEO)
• Graphic Design
• WordPress Care

For service-based projects:

• If a project has not yet been started, you may request a cancellation and a full refund.
• If a project is in progress, partial refunds may be considered, depending on the stage of completion and expenses already incurred.
• Once a service has been delivered, it cannot be refunded.

2. Digital Products & Downloadable Software

We also sell digital products and downloadable software. Due to the nature of these items:

• All sales of digital products are final.
• No refunds or returns will be issued once a product has been delivered, downloaded, or accessed.
• In case of a defective or corrupted file, please get in touch with us within 7 days of purchase, and we will either replace the file or provide a suitable solution.

3. Refund Process

• Refund requests must be submitted by email to info@azmidigisol.com with proof of purchase and reason for the request.
• Approved refunds will be processed using the original payment method (Visa/Master Debit/Credit card or other local payment method used).
• Refunds may take up to 7–14 business days to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Payments

The following are non-refundable:

• Completed services already delivered to the client.
• Digital products or software are once downloaded or accessed.
• Any third-party fees, licences, or payment processing charges.

5. International Users

We provide services and products to users in Pakistan, the Gulf Countries, the UK, Canada, France, Italy, New Zealand, and other regions. But our policy is governed by Pakistani law, so that’s why, for specific cases, consumers can consult legal guidance under Pakistani law.

6. Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated effective date.

Disclaimer: This Refund Policy is designed to be clear and transparent, and it works in conjunction with our Privacy Policy, which outlines how we handle your personal information during transactions. However, it does not replace legal advice. For specific cases, please consult legal guidance under Pakistani law.